How it works

One system that widens with your practice.

Four operating layers, each widening the circle — from the wound in front of you to the whole practice, the patient's life between visits, and the evidence your data becomes. Every layer is one shared record with role-differentiated views, not four bridged systems.

Layer 01 · the wound

The Encounter

Get it right the first time, at the point of care. Capture, guidance, ordering, and proof — on one screen, scored before you submit.

Sherpa

Your clinical co-pilot — like your best rep on your hip through every encounter, one who's read the LCD, the payer policy, and the clinical evidence. Proposes; you confirm and attest. Never decides.

Scribe & Note Drafter

The note writes itself while you talk, drafted from what was actually said — subjective, objective, assessment, plan. You author and attest; Sherpa catches the gap before the denial.

Order Builder + ARC

No order forms. Sherpa reads the chart against protocol, LCD, and product data, drafts the order, and scores its risk before submission. ~120 seconds, not 30 minutes.

Order Builder · Maria AlvarezDFU · right foot
88
ARC Score
Symphony · ECM episode
Sherpa recommends what it can defend — from clinical data, never margin.
LCD matchWagner grade ✓Vascular ✓
Coverage, checked live
✓ Failed conservative care, 30+ days L35041
✓ Wound measurements + photos L35041
✓ Adequate perfusion documented L35041
✓ Letter of medical necessity attached LMN
Layer 02 · the practice

The Practice

Run the whole practice on one system, not seven. The operating layer around the encounter — so referrals, communication, and multi-site work stop living in a fax line and an inbox.

Practice CRM & referrals

Track referral sources, manage the pipeline, and extend continuity of care from first contact through the episode — the referring relationships that feed the practice, managed in the same system that treats the patient.

Phone, text & e-fax

Voice, SMS, and fax in one place — no separate phone system, no standalone fax line. Reach patients and referral sources without leaving the record.

Chat: DMs & spaces

Secure messaging inside the clinic, with specialists, and with support — direct messages and shared spaces, so care coordination happens in-thread, not in a phone-tag black hole.

Workspace & analytics

Dashboards, patient panels, order status, and KPIs across the practice — and across sites, for multi-location programs standardizing on one discipline.

Mobile & multi-site routing

Built for care that isn't tied to a fixed office — route mobile and SNF wound care efficiently, capture at the bedside wherever it is, and keep every site on the same record.

Marketplace & Formulary

All your products in one catalog instead of ten portals. Doctors build their own formularies; Council-curated, agnostic by clinical evidence — never pay-to-rank, never white-labeled.

Layer 03 · the patient

The Continuity

Care that doesn't stop when the visit ends. Coordinated, measured continuity of care — between visits, direct to the patient, with quality captured as you document.

Patient app · Vitality

A direct line to the patient between visits — messaging, education, and engagement that keeps the episode connected instead of going dark after checkout.

Chronic-care coordination

Wound care is rarely just the wound. Coordinate the chronic conditions that drive healing — keeping the whole care team, and the patient, on the same plan.

Quality, captured as you document

Quality measures (eCQM) are captured as structured fields at the point of documentation — not rebuilt from scratch quarters later. Continuity of care, measured where it happens.

Layer 04 · the field

The Evidence

Your data becomes proof. Pull a cohort and a publication-ready case study drafts itself from your own ARC-scored encounters — the data everyone in the field wants, generated from the care you already deliver.

Case studies on demand

Pull a cohort; a publication-ready case study drafts itself from your own ARC-scored encounters — ready to export.

Research-ready interface

Publishing becomes a default practice, not a year-long project — white papers without a research team.

We Know Wounds Registry

Contribute to and draw from the registry that turns real-world wound outcomes into shared, defensible evidence.

See the whole system in one walkthrough.

Book a walkthrough and we'll score 10 of your own recent cases — live, on the platform.

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