Patientflows Service Description
1 · What this document is, and what it does
This document describes the functions included in a Patientflows subscription. It exists so that one question has a written answer: when Patientflows releases something new, is it included in what you already pay for, or is it a separately priced module?
The Agreement answers that by reference to this document:
Included at no additional charge — improvements, corrections, performance work and capability enhancements to the functions described here as of your Effective Date, and any function Patientflows later folds into a tier at no charge.
Not included — a module that Patientflows separately markets and separately prices, offers generally to customers as a distinct product, and identifies as such in Section 4 below.
Patientflows may not re-characterise a function described here on your Effective Date as a separately priced module, and may not move a function out of your tier in order to charge for it. That restriction is in the Agreement, not merely here, and it is the reason this document can be updated on notice without putting your subscription at risk.
This document does not state what is built today. Delivery status is Exhibit C of your Agreement, completed in your own environment and initialled by you. This document states what is included in the price. The two are deliberately separate: a function can be included and not yet built, and Exhibit C is where that is disclosed honestly.
2 · Included in every tier — the spine
The clinical record and the workflow that produces it are bundled in every tier. They are never a line item, never an add-on, and never described as free. They are the spine of the platform.
| Function | Included |
|---|---|
| Patient record | Demographics, history, medications, documentation and storage. The patient is the spine of the data model |
| Wound record | Wound as a first-class entity, with its own history, measurements and imagery |
| Clinical documentation | Structured, wound-care-native documentation with versioned, effective-dated protocols |
| ARC File | Assembly of the documentation record for a course of care |
| Provider attestation | Electronic signature and attestation. The provider is always the author |
| Sherpa routing | The New Task router — prescriptions, labs, messages and care coordination proposed as options and confirmed by the provider |
| Scribe capture | Ambient and typed capture during the encounter |
| Wound measurement | Manual length × width × depth with derived area and volume |
| Clinical imaging | In-app image capture and storage against the wound record |
| Offline capture and sync | Documentation and schedule access without connectivity, with verified sync on reconnect |
| eCQM / quality capture | Structured capture at documentation time. Quality reporting is not a separate surface |
| Care coordination | Wave 1 scope as described in Exhibit C |
| Audit logging and record management | Full audit trail and HIPAA-compliant record handling |
| Data export | Self-service export in the formats stated in Exhibit C, at any time, without charge |
| Transition assistance | Bounded assistance migrating to another platform, at no charge, as stated in Exhibit D |
| Roles and permissions | Unlimited non-attesting users — nurses, MAs, coordinators, front desk, billing, admin — at no per-user charge |
| Updates | All improvements, corrections, performance work and capability enhancements to the above |
Sherpa Credits meter AI compute and usage only. They are not tied to, and do not vary with, clinical volume, patient volume, reimbursement, product fulfilment, or the volume or value of any referral. Grants by tier are stated in Exhibit E.
3 · Included, varying by tier
These functions are included, and their scope or capacity varies by subscription tier as stated in Exhibit A. Moving between tiers is a tier change, not the purchase of a module.
| Function | Varies by tier as |
|---|---|
| Providers of Record | Seats included per tier; additional seats at the seat rate in Exhibit A |
| Sherpa Credit grant | Monthly grant per tier, plus a grant per added seat |
| ARC Team | Human support scope, included at the tiers that state it |
| Onboarding | White-Glove Onboarding scope per tier, per Exhibit B |
| Support | Response targets and channels per tier |
4 · Separately priced modules
A function appears on this list only after it is generally offered to customers as a distinct, separately marketed and separately priced product. Nothing is added retroactively: a function described in Sections 2 or 3 on your Effective Date cannot later be moved here.
| Module | Status |
|---|---|
| (none) | As of v1.0 there are no separately priced modules. Every function Patientflows offers today is included in the tiers |
Where a module is added in a later version of this document, it is added here with its effective date, and existing customers may add it by Order Form at the rate then in effect. Adding a module to this list does not remove anything from Sections 2 or 3.
5 · Not part of the subscription at all
For completeness, because these are commonly assumed to be included:
- Billing and claim submission. Patientflows connects to billing and never bills. Billing services, where wanted, come from an independent biller under separate paper.
- Products, supplies and fulfilment. Ordering and fulfilment run through the Marketplace and the applicable distributor under separate paper. No Patientflows fee is denominated in orders.
- Clinical judgement. Patientflows is a tool. The provider is the author. Nothing here is a clinical recommendation, and nothing guarantees coverage, payment, denial rates or audit outcomes.
- Third-party services you elect and contract for directly.
6 · How this document changes
Updated on at least thirty (30) days' written notice, or promptly where a change is required by law or to address a security risk. An update may not change pricing, fees, seat rates, Sherpa Credit allotments, the Term, your rates or rate lock, the allocation of risk in Sections 10 through 12, or the handling of Protected Health Information. If an update materially and adversely affects you, you may terminate within thirty (30) days and receive a refund of prepaid fees for every whole month remaining, as provided in the Agreement.
Version history
| Version | Date | Change |
|---|---|---|
| 1.0 | 2026-08-18 | Initial publication |
Patientflows, LLC · This document is incorporated into the Master Subscription & Services Agreement. Not legal advice; counsel signs off before execution.